Service Systems - a discussion agenda

The following discussion agenda is on Service Systems in the subject of Technological Innovation:

1. Service Science
2. Logic of service transactions
3. Strategic business vision for a service business
4. Services and e-commerce
5. Service systems modelling
• forms of modeling business operations: support plane, transformation plane, control plane
6. Service performance and innovation

Reference
Betz, F. (2011) "Chapter 13: Service Systems" Managing Technological Innovation, Wiley.