Key performance measures in Business Performance Measurement

The following discussion agenda is on Key Performance Measures in Business Performance Measurement:

1. Measurement of programmes and coordination of change activities
• Accountability trail
2. Critical Success Factors (CSFs)
• Linking CSF with value chain analysis
3. Key performance indicators
• Process/ function map for aligning performance measures
4. Efficiency and Effectiveness
5. Balanced scorecard

Reference
Broadbent, M. (1999) "Chapter 3: What You Measure is What You Get!" Measuring Business Performance, The Chartered Institute of Management Accountants.