A Critical Resource Perspective of Business Performance Measurement

The following discussion agenda is on A Critical Resource Perspective of Business Performance Measurement:

1. A reflection on Economic Value Added and similar techniques
2. Intangible resources
• A template for Intellectual Capital measurements
3. Efficiency and effectiveness techniques
• Benchmarking
• Just-in-time
• Total Quality Management and Business Process Re-engineering
• Activity-based approaches to costing and management

Reference
Broadbent, M. (1999) "Chapter 5: A Critical Resource Perspective of Performance Measurement" Measuring Business Performance, The Chartered Institute of Management Accountants.