Total Quality Management and Systems Thinking

The following discussion agenda is on Total Quality Management and Systems Thinking:

1. An overview of Total Quality Management (TQM)
• A brief history of TQM
• Quality Gurus
• TQM philosophy
• International Standards as related to TQM
2. A review of TQM from the Systems Thinking perspective
• A review with Viable System Thinking
• A review with Socio-cultural System Thinking
• A review with Critical Systems Thinking

Reference
Flood, R.L. (1993) Beyond TQM, Wiley.