Designing nonroutine office work using Socio-technical Systems Approach

The following notes highlight the main points on Designing Nonroutine  Office Work with Socio-technical Systems Approach:

1. Step 0: Entry, Sanction and Startup
2. Step 1: Initial Scan
• Formulate the mission and the philosophy
3. Step 2: Technical Analysis
4. Step 3: Social Analysis
5. Step 4: Work System  Design
6. Step 5: Approval and Enactment.

Note that the technical analysis is a hybrid, incorporating linear variance analysis and nonlinear conversions. [I think there is much room to improve the technical and social analysis with updated notions in management, e.g. collaborative systems and knowledge management]




Reference
Pava, C.H. (1983) "Chapter 6: Mixed Routine and Nonroutine Office Work" Managing New Office Technology: An organizational strategy, The Free Press.