Operations Management framework - a brief note

The following notes briefly summarize an Operations Management framework based on the works of Ray Wild:

Note 1:

Note 2:

Diagrams for discussion

Diagram 1

Dia

Diagram 2

 

Students need to study Ray Wild's articles and textbook to learn more details of his works on Operations Management.

About Ray Wild: http://www.brunel.ac.uk/about/people/honorary-graduates/honorary-graduates-2001/professor-ray-wild

References

• Wild, R. (1982) "Contingent Decision Making Processes in Operations" Management Research News Vol. 5(4), pp. 7-12.
• Wild, R. (2007) "Organisation Design, Technology and the Influence of Operations Management" Personnel Review Vol. 8(3), pp. 5-11
• On customer queue management (blog article - JKK Ho): http://josephho33.blogspot.hk/2012/11/customer-queue-management-some-resources.html
• On capacity management (a blog article by JKK Ho): http://josephho33.blogspot.hk/2012/11/capacity-management-in-operations.html
• On activity scheduling (a blog article by JKK Ho): http://josephho33.blogspot.hk/2012/11/activity-scheduling-in-operations.html