References
- Booth, S.A. (1993) Crisis management strategy, Routledge.
- Glaesser, D. (2006) Crisis Management in the Tourism Industry, Elsevier.
- Mitroff, I.I. and Pearson, C.M. (1993) Crisis Management: A diagnostic guide for improving your organization's crisis-preparedness, Jossey-Bass Publishers.
- Internet resources on crisis management: http://managementhelp.org/crisismanagement/index.htm
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