Benchmarking - an introductory discussion agenda

The following introductory discussion agenda is on Benchmarking:

1. Nature and reasons for benchmarking:
• A more efficient and faster way to make improvements
2. Steps involved  in a benchmarking process
3. Common types of benchmarking
• Cooperative benchmarking, Collaborative benchmarking, Internal benchmarking

Reference
Boxwell, Jr., R.J. (1994) Benchmarking for Competitive Advantage, McGraw-Hill.