Hospitality Operations Management - a brief note

The subject of Hospitality Operations Management (HOM) covers the following topics:

1. Hospitality operations characteristics
2. Product development in Hospitality Management
3. Pricing in Hospitality Management
4. Financial analysis/ Management Accounting analysis of hospitality operations
5. Hospitality operational performance appraisals

References

1. Brotherton, B. (editor) (2006) The International Hospitality Industry, Buterworth-Heinemann. Study Part 1: Structure and Characteristics.
2. Chathoth, P.K. (2007) "The impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full-service hotel firms", Hospitality Management 26, pp. 395-408.
3. Crick, A.P. and Spencer, A. (2011) "Hospitality quality: new directions and new challenges" Internationality Journal of Contemporary Hospitality Management Vol. 23(4), pp. 463-478.
4. Denton, G.A. and White, B. (2000) "Implementing a balanced-scorecard Approach to monitor Hotel  Operations" Cornell Hotel and Restaurant Administration Quarterly, February, pp. 94-107.
5. Jung, H.I. (2008) "WACC as the cornstone performance indicator" International Journal of Contemporary Hospitality Management Vol. 20(6), pp. 700-710.
6. Lashley, C. and Taylor, S. (1998) "Hospitality retail operations types and styles in the management of human resources", Journal of Retailing and Customer Services Vol 5(3), pp. 153-165.
7. Ottenbacher, M.C. and Harrington, R.J. "The product innovation process of quick-service restaurant chains" International Journal of Contemporary Hospitality Management 21(5), pp. 523-541.
8. Pavlatos, O. and Paggios, I. (2009) "A survey of factors influencing the cost system design in hotels", International Journal of  Hospitality Management 28, pp. 263-271.
9. Raab, C., Mayer, K., Shoemaker, S. and Ng. S. (2009) "Activity-based pricing: can it be applied in restaurants", International Journal of Contemporary Hospitality Management 21(4), pp. 393-410.
10. Sainaghi, R. (2010) "Hotel performance: state of the art", International Journal of Contemporary Hospitality Management Vol. 22(7), pp. 920-952.
11. Sainaghi, R. (2011) "RevPAR determinants of individual hotels" International Journal of Contemporary Hospitality Management Vol. 23(3), pp. 297-311.
12. Sanchez, M.A.M., Verdu, F.M and Soriano, D.R. (2008) "Different ways of measuring performance in the service industries: application in Spanish small  and medium-sized hotels", The Service Industries Journal Vol. 28(1), 27-36
13. Sigala, M. (2005) "Integrating customer relationship management in hotel operations: managerial and operational implications", Hospitality Management 24, pp. 391-413.
14. Wu, J., Tsai, H. and Zhou, Z. (2011) "Improving efficiency in international tourist hotels in Taipei using a non radical DEA model", International Journal of Contemporary Hospitality Management Vol. 23(1), pp. 66-83.
15. Zhang, Z., Ye, Q., and Law, R. (2011) "Determinants of hotel room price" International Journal of Contemporary Hospitality Management Vol. 23(7), pp. 972-981.