Converting a factual statement into a management-concern item [in zone 1]: example 2

Converting a factual statement into a management-concern item: example 2: a conversation between Student L and Dr. X

Student L: Dr. X, I have formulated a zone 1 management-concern item as follows: "AI can help to replace the job or work that are tedious or duplicated". Could you comment on its appropriateness?

Dr. X: L, could you clarify what is the underlying management concern from the standpoint of your organizational unit of analysis (e.g. The Service Operation Department of ABC Ltd)?

Student L: The management concerns are: (I) that they are unclear about the opportunities and challenges facing the Service Operation Department of ABC Ltd's AI automation, notably on tedious tasks in the service operation of ABC Ltd, and (II) that they are unclear about the AI impacts on service operations on the XXX business sector, thus also on the XXX sector's competitive landscape". {note: ABC Ltd belongs to the XXX business sector}.

Dr. X: In this case you could consider the following two management-concerns items which are clearer in expression for analysis purpose: 

(I) "Unclear how to introduce effective AI application(s) in  the service operation of ABC Ltd, notably on  tedious task automation" (a Zone 3b [solutions-related] item).

(II) "Unclear about the AI impacts on service operation on the XXX business sector with special regard to its competitive landscape" (a Zone 1 [environmental drivers] item).

An additional reminder: these two items (I and II) can be converted into theoretical framework items with clear meaning:

(I) becomes "to evaluate how to introduce  effective AI application in  the service operation of ABC Ltd, notably on tedious task automation" (Zone 3b item in the theoretical framework)

(II) becomes "to evaluate  the AI impacts on service operation on the XXX business sector with special regard to its competitive landscape"

These two theoretical framework items are also useful to serve as an agenda to do literature search, as the key words in these two item statements can be used for literature search purpose:

Key words for (I): "Artificial Intelligence application for service operation"; "Artificial intelligence application adoption"; "Artificial intelligence application implementation". or more broadly, "information system introduction" and "information system adoption".

Key words for (II): "Artificial intelligence application" "AI impact on competitive landscape"; "Business impact of AI" and "competitive landscape".

Finally, a reminder: management-concern items can be urgent (urgent management concern [umc]) and not urgent (management concern [mc]).

Related readings: on example 1 [for zone 1 items] and the long/short forms of management-concerns items. Also study example 3.

Note: for zone 2 [organizational capabilities] items, the item formulation is more straightforward as compared with that of zone 1[environmental drivers]. Zone 2 items are mainly about the weaknesses and inadequacy of certain organizational capability domains, such as human resource management competence, IT management competence, etc. Examples of items for zone 2 are:

Example 1: Management concern item 1 (Zone 2): Worried about the diminishing human resource management competence of ABC Ltd.

Example 2: Management concern item 2 (Zone 2): Uncertain about the adequacy of New Product Development competence of ABC Ltd.

A related reading:

* Wordings used in the management-concerns diagrams and the theoretical framework diagrams.