Joseph KK Ho e-resources
e-learning resources
Monday 30 December 2019
Lecture note on TQM last session on case analysis
Lecture note on TQM last session on case analysis:
Note 1
Note 2
Note 3
References
An article on a case study with systems thinking and cognitive mapping (JKKH and MC Jackson, 1987)
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Assignment brief on TQM case study
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