Management of Operations and Quality

The subject of Management of Operations and Quality includes the following topics:

1. Objectives and scope of Operations and Quality Management
2. Inventory Management
3. Just in Time
4. Supply Chain Management
5. Competitiveness
6. Project Management
7. Work Study
8. Business Process Reengineering
9. Time Based Competition
10. Totaly Quality Management, including Quality Costing and Statitstical Process Control
11. Problem Solving Teams


References
Slack, N., Chambers, R. and Johnston, R. (2006) Operations Management, 5th edition, Financial Times/ Prentice Hall
Oakland J (2004) Total Quality Management, 3rd edition, Butterworth-Heinemann
Hoyle, D. (2006).Quality Management Essentials, Butterworth-Heinemann
Russell & Taylor (1997).Operations Management – Focusing on Quality and Competitiveness, 2nd edition, Prentice Hall
Schneider B (2004).Service Quality, Sage Publications
Seaver M (2003).Gower Handbook of Quality Management, 3rd edition, Gower


Facebook folder (with exercises)