The terms used are:
1. Zones (zone 1: environmental drivers; zone 2: organizational capabilities; zone 3: outcomes/ solutions)
2. Components (make sure to include component numbers)
3. Component labels
4. Core-focus domain
5. Links (between components)
See if you could find these terms in the following diagram:
Subsequently, the components are called items. The main thing to bear in mind is that the theoretical framework items are used to conduct literature search (and then literature review). Thus, while management-concerns items can be expressed in the language of the stakeholders in the case study, the derived theoretical framework item has to adopt typical business / management topics in the academic literature. This enables the theoretical framework to serve as an agenda to do literature review. Specifically, the key words (as spoken in the academic literature) used to express the theoretical framework items are to be used for literature search in order to further identify some relevant academic ideas to populate the theoretical framework level-0 to become the theoretical framework level-1a. For example, the management-concerns diagram may use terms such as "difficult to calculate product expense", "difficult for the business to make money". or "office staff is unhappy as their supervisors are horrible". In the theoretical framework level-0, the items would probably be "difficult to perform product costing", "difficult to improve business performance, especially financial performance", and "low staff morale, especially due to poor supervisors' management style". A good source to pick up typical business/ management topics is to refer to the table of contents of business/ management textbooks.
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