Steps for producing a management-concerns diagram:
Step 1: Identify a number of variables and factors directly and indirectly related to a set of management concerns and issues of a client system.
Step 2: Locate them into the three zones of environmental drivers, organization capabilities and outcomes/ solutions.
Step 3: Link them up to make up a plausible scenario that at the same time reflects the soft complexity of the set of management concerns/ issues under review. [Management issues are those that the management of the client organization is unhappy or excited about, yet not strongly feeling that they need to be addressed in the near future; management concerns are same as management issues except that the management strongly feel that they need to be addressed in the near future.]
Step 4: Clearly identify the variables of management concerns and issues in the diagram.
Step: 5: Review the management-concerns diagram to see if it provides the appropriate basis of your dissertation project justification.
Class exercise: construct a management-concerns diagram with the following variables:
- Marketplace is becoming more competitive
- Business environment is getting tough due to trade war
- Quite a number of key senior technical staff will retire soon
- Organizational culture is defensive and conservative
- Weak managerial capability to recruit and retain employees
- Weak organizational innovation capability
- Low staff morale
- Weak managerial leadership at the top level
- High staff turnover at the operational level
- Infrequent introduction of new products
- Not clear how to figure out a business diversification strategy
- Continuous sales revenue decline over the last 3 years
- Working environment is stressful and error-prone
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