Examples on abstract

Examples on abstract – a study note

Compiled by Joseph, K.K. Ho        Dated: January 5, 2017

Example 1

Roses, L.K., N. Hoppen and J.L. Henrique. 2009. “Management of perceptions of information technology service quality” Journal of Business Research 62, Elsevier: 876-882.

“The present study evaluates the perception gaps of service quality between information technology (IT) service providers and their clients. IT services require high investments, which make analyzing its effectiveness increasingly important. To do this analysis, this study uses the instrument SERVPERF of the SERVQUAL model. The research took place in a large Brazilian retail bank, which identified gaps in perceptions between IT service providers and its clients. The findings suggest opportunities for improvement in the quality of IT services from a strategic alignment perspective, particularly in the following dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The study also indicates some enhancements for the SERVQUAL model”.

Example 2

Coyle, J.R., S.J. Gould, P. Gupta and R. Gupta. 2009. “”To buy or to pirate”: The matrix of music consumers’ acquisition-mode decision-making” Journal of Business Research 62, Elsevier: 1031-1037.

“The decision to engage in music piracy may be preceded by consumer consideration of a range of issues. The determinants of such piracy as embedded in a large matrix of acquisition-mode decision factors relevant to exchange theory, including economic, legal, ethical, network and consumer behavior aspects, are investigated here. This matrix depicts numerous interrelated factors and makes assessing the decision-making process regarding music piracy more contextual than previously considered. A study of 204 American business students was conducted to test this matrix and assess the impact of the various factors. Implications and future research regarding this decision-making matrix and exchange theory are provided. The significant factors predict whether an exchange takes place between music consumers and the music industry”.

Example 3

Chen, Y.M., D.H. Yang and F.J. Lin. 2013. “Does technological diversification matter to firm performance? The moderating role of organizational slack” Journal of Business Research 66, Elsevier: 1970-1975.

“The first decade of the twenty-first century has witnessed a significant increase in technology strategy research related to innovation capacity and technological diversity. Recent studies in the field of innovation capacity investigate whether the underlying performance differential among firms is attributable to organizational slack resources. However, few scholars have examined the relationship between corporate technological diversification and firm performance with the moderating effect of organizational slack. In acknowledging the increasingly important role of the Taiwanese smart phone sector, this study follows the contingency approach to explore the impact of a strategic orientation toward corporate technological diversity on Taiwanese smart phone firms' performance in the context of different organizational slack conditions, absorbed and unabsorbed slack resources. The results of hypothesis testing confirm the existence of a significant and negative relationship between technological diversification and firm performance in terms of Tobin's q and MVA, but not of ROA and EVA. In addition, the organizational slack of a company moderates the relationship between technological diversification and firm performance in terms of EVA and MVA, but not of ROA and Tobin's q. The current findings indicate that Taiwanese smart phone firms adopting a different approach to technological diversity could utilize different slack resources to improve their firm performance. Based on different types of slack resources, the current results of different moderating roles of organizational slacks in affecting firm performance support the predictions of technological diversity and organizational theory”.